About this job
This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today's leading global companies.
Responsibilities
· Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines.
· Streamline deliverables to drive process optimization & reflect client's business objectives.
· Independently & effectively manage clients' day to day queries to achieve client satisfaction, within SLA.
· Take initiative in leading important discussions among Customer Success, with any recurrent technical/data issues that may impact other clients.
· Leading initiatives aimed at improving servicing standards & internal processes.
· Developing and delivering business solutions for client performance tracking
· Analyze and prioritize client requests and requirements to help address their various concerns
· Translate client requirements and queries to concise and clear specifications for internal use
· Set up, refresh & oversee cyclical reports as needed to ensure 100% data quality for all dispatches
· Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders
· Follow and fully own the Client Response Team ways of the working process & SLAs
· Become an expert and own the ways of working on the customer service platform and NIQ software
· Work with clients on methodology or software training as required
· Actively engage in client service planning with all stakeholders to provide client with customized servicing strategy that aligns with business objectives for the year (JBP)
· Enable revenue targets, by providing robust client servicing, improving client data confidence, & customized deliverables, leading to the expansion of client subscription scopes.
· Execute the day-to-day management of own clients within the framework of the account plan and develop a high level of visibility with key client contacts ensuring regular updating of clients' needs
· Develop deep industry knowledge related to clients' businesses, understanding strengths and weaknesses, opportunities and threats faced by key market players
· Analyze and interpret sales data and consumer data
· Draft reports and presentations (category overview as well as issue based) building a story and finalizing conclusions and proposes recommendations
· Review data for errors and inconsistencies
· Use internal tools and data sources
· Follow and fully own Center of Excellence (COE) ways of working process
· Prepare initial client correspondence
· Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member
· Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients.
· Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
· Owning the client relationship for a set of specific accounts
· Consulting clients to optimize use of NielsenIQ Essentials
· Developing and delivering business solutions for client performance tracking
· Analyze and triage client requests and requirements to help address their various concerns
· Translate client requirements and queries to concise and clear specifications for internal use
· Set up and refresh cyclical reports as needed
· Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders
· Follow and fully own the Customer Service Center ways of the working process
· Become an expert and own the ways of working on the customer service platform and NIQ software
· Work with clients on methodology or software training as required
· Work closely with other account team members and leads to transform the customer experience
A little about you
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You're known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you're always looking for what's next.
Qualifications
· At least a bachelor's degree, preferably in business, economics, mathematics, statistics, or equivalent
· 1-3 years of work experience preferably within consumer or trade marketing, analytics and insights or market research
· Knowledge of the Consumer-Packaged Goods (CPG) industry
· Excellent analytical skills
· Good communication skills both written and verbal
· Good interpersonal skills
· Adaptable to change in priority or tasks
· Has interest and knowledge on consumer marketing, statistics, research techniques, and experimental designs
· Proficient in Microsoft Excel & PowerPoint, and learning new software
· An ability to work independently and in a team
· Fluent in spoken and written English and Business French
· Comfortable working in a digital-enabled environment
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.