Foundever rabat is hiring english and arabic-speaking customer advisors for a medical project

We are looking for English and Arabic-Speaking customer service agents (Fixed salary + Language bonus + Performance bonus)

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:
- Responding to a wide variety of customer cases via phone and email
- Listening carefully to customer requests and demonstrating understanding
- Opting for the best route (appeal process) to handle the customer case
- Remain professional and calm in all situations
- Record and document customer cases in the appropriate tool
- Demonstrate an attitude that reflects the best possible image of the company

Required profile :
- Have an excellent command of business English (C1 level written and spoken)
- Have a good command of Khaliji and Middle eastern Dialects
- Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
- Recognizes the field and values of meditation and its real benefits

* In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Sitel offers:
- Certification Training;
- A de-capped sales bonus;
- Language bonus;
- A performance bonus;
- An evolving salary;
- A welcome bonus;
- Subscription to the CNSS;
- A private health insurance

Like all the positions in our company, this position is open to people with reduced mobility

In order to complete your application and pass your access test, please copy the following link on a web page and follow the instructions that will appear on your screen:

https://my.harver.com/app/landing/60832b38c01d360011e4882d/login?utm_source=Jobs_Sitel&utm_campaign=Web

8h-19h

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