Descriptif du posteAbout Us:
Join an exciting and rapidly growing call center as a Junior Customer Service Specialist! We take immense pride in delivering exceptional customer support services across various industries. As part of our expansion, we have taken on a leading international fintech project and are eagerly seeking enthusiastic individuals to join our team and contribute to its success.
Position Overview:
As a Junior Customer Service Specialist, you will play a key role in our team, providing essential support to our valued clients. The ideal candidates for this role are individuals with similar experiences, however we also welcome fresh graduates with relevant backgrounds to showcase their potential, enthusiasm and prove their abilities. A passion for customer service, good computer and multitasking skills are essential for succeeding in this role. This is an excellent opportunity to boost your career!
Responsibilities:
- To serve as the primary contact for customers, promptly addressing inquiries and concerns through phone, email, live chat and other communication channels.
- Collaborate with team members and supervisors to escalate complex issues for timely resolution.
- Maintain accurate and detailed customer records using our CRM softwares.
Profil Recherché- Possess good computer skills and familiarity with standard software applications.
- Exhibits excellent verbal and written communication skills in English, Arabic and Spanish. Additional languages would be advantageous.
- Demonstrate enthusiasm for learning and growing in a customer service role.
- Prior customer service experience is advantageous.