Technical & presales support specialist -(engineering degree)-anapec f/m

05/08/2023 Bayt.com Casablanca
Description du poste Company Description

Robert Bosch Morocco is a growing company of the Bosch Group located in Casablanca, Morocco. With around two hundred associates, we operate in the business divisions Automotive Aftermarket, Power Tools, Security Systems and Thermo Technology.


At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.


Join in and feel the difference.



Job Description

We are seeking to hire a dedicated, organized, and efficient  "Technical & Presales Support Specialist- ANAPEC f/m"  to join our team. You will work closely to coordinate and complete position's tasks as follow:


  • Prepare technical concept, system design and presentation kit for major applications incl. benefits and application notes
  • Assist Sales force and business development in explaining concepts to end-users and influencers and in system design and presentation of solutions to key system integrators
  • Get involved and work out specification, tender documents and bill of material incl. budgetary quotes for individual project leads
  • Support upon request in final installation and commissioning phase
  • Design solutions for key verticals and large projects and including 3rd party components
  • Support on component integration questions
  • Provide feedback on market trends, customer/end-user needs and support collection of competitor information (portfolio as well as industries)
  • Plan, prepare and execute proof of concept tests
  • Regularly provide updates on our BU CO portfolio and new design tools to key customers
  • Technical customer support from initial system designs up to and including commissioning support
  • Define and implement the commercial and technical training and certification plan (yearly plan and for new launches)
  • Ensure that relevant internal and external target groups achieve defined knowledge level
  • Conduct basic and advanced training modules for BU CO (webinars or face to face)
  • Engage and support BU CO in respect to commercial trainings
  • Implement and organize local certification (if required)
  • Ensure that training equipment is available and up-to-date (e.g. room booking, demo products, training material)
  • Support sales force in marketing activities (e.g. events, shows)
  • Manage for After-Sales Technical Support operations
  • Manage escalations/complaints and address them according to Building Technologies division complaint process

Qualifications

Education


  • Fresh graduate from engineering school. 
  • Fluent in English and French
  • Knowledge in IP Network 
  • Customer centric approach
  • Ability to work under minimal supervision
  • Attention to details and analytics
  • Aptitude for learning technical concepts and how to translate into marketing messaging that aligns with customer needs
  • Willingness to travel occasionally


Détails du poste Lieu de travail Casablanca, Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié