Technical Support Engineer - Italian Speaker
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technical Support Engineer on our Technical Support Team in Casablanca to do the best work of your career and make a profound social impact.
What you'll achieve
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
Resolve customer-reported issues while working closely with other multi-functional teams
Determine priority levels while negotiating and setting expectations with customers
Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
Drive operational excellence through quality closures and proper escalation of issues
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Minimum 2+ years of Technical Support experience with a Bachelor's degree
Excellent Communication skills and proficiency in Italian & English
First-rate customer focus, phone etiquette and work ethic and ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures with knowledge of Office 365, standard Microsoft Windows Applications and Operating systems and good skills in software issue
Ability to take on shift work, holidays, weekends and on-call responsibilities
Data center experience
Training experience
Dell's Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: January 5th 2024
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.