Technical support intern-french speaker - Casablanca, Dell

Technical support intern-french speaker

14/05/2019 Casablanca Dell


Technical Support Intern-French Speaker
Csablanca, Morocco
Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dells customers by resolving their complex IT issues? Within Client Solutions, we are looking for a
Technical Support Intern to join our
Technical assistance team in
Casablanca, as well as providing telephone and email assistance to our European customers as part of the Dell Global Service Desk.
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and were committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Key Responsibilities
Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will:
? Provides first Level Technical Support on Dell supplied products and/or peripherals
? Identifies and resolves issues affecting customer client systems
? Monitors and tracks issues to ensure accurate resolution.
? Uses troubleshooting techniques and tools to identify technical defects/issues
? Assumes a proactive role in technical support call avoidance by identifying known problems and documenting rsolutions
Essential Requirements
? Bachelors degree or equivalent in IT, hardware or software obtained in the last 12 months
? Fluency in French
? Excellent telephone and customer handling skills
? Ability to deal professionaly with demanding customers
? Ability to learn new products and technologies Desirable Requirements
? Ability to analyse and solve technical problems related to client products by inverstigating potential solutions using troubleshooting skills
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employ er. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status,disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages