Technical support specialist-german speaker - Casablanca, Dell

Technical support specialist-german speaker

21/05/2019 Casablanca Dell Glassdoor.com

Poste

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dells customers by resolving their complex IT issues? Within

Dell Services
, we are looking for a
Technical Support Specialist-German Speaker to join our remote technical assistance team in

Casablanca
, as well as providing telephone and email assistance to our European customers as part of the Dell Global Service Desk.
Key Responsibilities
Provides first Level Technical Support on Dell supplied products and/or peripherals
Identifies and resolves issues affecting customer client systems
Monitors and tracks issues to ensure accurate resolution
Uses troubleshooting techniques and tools to identify technical defects/issues
Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
Essential Requirements
Bachelors degree or equivalent in IT, hardware or software obtained in the last 12 months
Fluency in German with a good level of English & French
Excellent telephone and customer handling skills
Ability to deal professionally with demanding customers
Ability to learn new products and technologies
Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
If youre keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.
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