Description du poste Company Description
Robert Bosch Morocco is a growing company of the Bosch Group located in Casablanca, Morocco. With around two hundred associates, we operate in the business divisions Automotive Aftermarket, Power Tools, Security Systems and Thermo Technology.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference.
Job Description
We are seeking to hire a dedicated, organized, and efficient “ Fixed-Term Technical Training & Support_Anapec_ f/m ” to join our team in this role, you will work closely to coordinate and complete position tasks as follow:
Contribute in achieving agreed budget targets (sales, costs, profit) for BT/Maghreb and West-Africa region:
- Conduct technical trainings in the BU Video Surveillance - Maghreb & West African countries (internal and for customers);
- Provide 1st and 2nd level technical post sale support including on-site support and reporting in the country (cluster);
- Handle complaints and initiate escalation process in the countries;
- Technically support end users / consultants / specifiers / contractors / construction companies with pre-sales to back up Pre-Sales activities.
Support:
- In alignment with sales team, pro-actively contribute to the development of the dealer/distributor network, with the result that our partners/distributors and relevant sub-dealers/installers are well trained, properly covering all product-lines and all relevant geographical areas;
- Provide feedback on product and other requirements to marketing team of the region;
- Support activities in the view of CIP: Continuous Improvement Processes. Enabling the organization to grow in professionalism, structure, processes and customer satisfaction;
- Support the promotion of Bosch Security Systems on request through local seminars and trainings, local trade-shows, local advertising, public relation, releases for media, etc;
- Maintain, report and follow up monthly the task list;
- Provide technical (and design support to back up the sales team) support to dealers/distributors, including;
- Building relationships with dealers/distributors;
- Providing 1st line and 2nd line support;
- Discussing training needs with dealers/distributors.
Qualifications
- Technical background. Able to learn and understand the products technically and support customers in technical questions, application design and trainings.
- Knowledge of the following product lines: CCTV;
- Understanding of training concepts, problem analysis and transferring know-how in clear and easy to understand language;
- High level technical orientation;
- Ability to communicate at multi-level with professional organizations;
- Good skills in MS-Office (word, excel, PowerPoint etc.), AUTOCAD, VISIO;
- Willingness to travel frequently, mainly within North-Africa.
Détails du poste Lieu de travail Casablanca, Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié