We are TELUS International a leading company in digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Are you curious to know more about TELUS International ? https://www.telusinternational.com/fr
What will you do ?
In a professional and welcoming setting, your responsibilities will include:
* Addressing client requests for reservations, such as flights and hotels.
* Providing exceptional post-sales service (general information, hotel reservations, flight bookings, etc.).
* Conducting follow-up calls with clients and handling certain administrative tasks (responding to emails and calls of our clients.)
* Ensuring meticulous documentation of each call to maintain up-to-date client records.
Who are you ?
* Fluent in both spoken and written French and English.
* Prior experience in the travel agency or tourism industry.
* Outstanding interpersonal and communication skills.
* Comfortable working in a computerized environment.
We are looking for talented and passionate people like You! Join our team!
Apply now and be part of the #FeelGoodCompany.
What do we offer ?
* Competitive salaries and bonuses
* Attractive Health Insurance
* Personalized training oriented to developing your customer service skills
* Learning tools that you can have accessible at any time (and just a click away!)
* Career opportunities
* And so much more !!!
Rotational shifts (24/7 availability).
Salaire Net + primesInteresting package (Fixed salary + attractive bonuses)