If you're ready to take this challenge, we're inviting you to be part of a community that values bold ideas and gives you multiple career growth opportunities in a world class multi-cultural environment!
Being part of Cnexia is not only an opportunity of earning a competitive salary and very motivating bonus in a comfortable and engaging environment but also unlimited possibilities of continuous learning and career paths.
After a certifying quality training, your main missions will be:
* Increase and maintain Client satisfaction and loyalty.
* Answering incoming calls and solving multiple issues
* Provide customer guidance and deal with complains.
* Perform cross sales and commercial rebound with the most suitable offer.
* Technical issues diagnosis
* Solving of simple and redundant problems
* Working in full respect of the floor and internal project rules
* Reaching your productivity and quality monthly targets
* Analysing, identifying problems and taking right decisions
* To adapt to different client's mindsets and expectations
* A minimum level of college degree (bac+2) in communication, salesforce, Literature, computer science
* A former experience in a customer service in the call center's field would be a significant plus.
* A good flexibility to work variable schedules, 44 hours per week.
* A 24/7 availability to adapt to Canadian schedules and time zone.
* Availability to work on site and at home.
* A C1 level in both English and French
* Being familiar with computer handling as a main work tool
* Availability, courtesy associated to a high level of resistance to failure.
* Analytical and multi-tasking capability
* You are a very empathic and highly influential person.