Foundeverfes is recruiting bilingual speaking customer advisors for a british multi-national company

03/08/2023 Moncallcenter.ma Fès
Descriptif du poste

English-French speaking engineers are needed as customer care representatives (fixed salary + language bonus + performance bonus).
In your role as a customer service representative, you will be required to take calls with the primary goal of providing great customer service in all circumstances (questions, complaints, requests for advice and help, and level 1 technical support request).
Because providing excellent customer service is the company's lifeblood, you will be essential in enhancing the brand's reputation by providing excellent patient care.
Your skills include:
- Reacting to a wide range of client cases over the phone
- Paying close attention to customer demands and displaying understanding
- Deciding on the best course of action (appeal process) to manage the customer case
- Remain composed and professional at all times.
- Log and record customer cases using the proper tool.
- Exhibit a mindset that portrays the business in the best light possible.

Profil Recherché

- Excellent time flexibility to work a rotational 44 hours each week;
- Obtain a degree in electrical, industrial, or systems engineering
- Have a good level written and spoken command of the English and French languages
- Engineering knowledge and proven technical assistance are required.
- Be knowledgeable about a wide range of topics, including:
* Data or video cable replacements; assistance in determining where each cable should go.
* Metal trim pieces and panels that fit around digital menu boards to help with cable routing
* LCD screens and media players: checking to see whether they are switched on and configured properly, if they function, if we have evidence in the form of images, and whether the technician tested them.
* Client Content Management Software (named Switchboard) and associated hardware device troubleshooting utilizing:
Software Configuration UI / Remote monitoring tools

Avantages sociaux et autres

In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:
- Certification Training;
- A de-capped sales bonus;
- Language bonus;
- A performance bonus;
- An evolving salary;
- A welcome bonus;
- Subscription to the CNSS;
- A private health insurance

Like all the positions in our company, this position is open to people with reduced mobility

In order to complete your application and pass your access test, please copy the following link on a web page and follow the instructions that will appear on your screen:

https://my.harver.com/app/landing/60832b38c01d360011e4882d/login?utm_source=Jobs_Sitel&utm_campaign=Web

Amplitude horaire

07H - 22H

Salaire Net + primes

Fixed salary + Language bonus + Performance bonus