Description du poste Job Purpose To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems ...
Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively....Capability of understanding market trends and channeling them leading to effective customer care solutions Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques ...
ACTIVITES PRINCIPALES Assistance réseau Interfacer entre les agents Front-office et Back-office Analyser et répondre aux sollicitations du réseau sur le sort de leurs opérations traitées par le Back-office Assister le réseau dans le montage et le suivi de leurs ...
Follow sales techniques to maximize revenue. Input and access data in reservation system....Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system ...