Descriptif du poste Opportunity at Hand: We're looking for a lead generation specialist to join our team, who will be positioned with a well-established boutique technology partner specialising in the niche market of IT Service Management software ...
Support: As part of your role, you will have all the support from the XMA BPO team necessary for your success (onboarding director, sales directors, product specialists, program managers, technical analysts, service representatives, etc.)....Continuous training, personal development plans, numerous recognitions related to performance and leadership make this job a valuable experience for ambitious individuals looking to thrive within a rapidly growing company ...
To update work logs and follow shift or escalation processes to escalate complex problems to appropriate support specialists or route problems to 2nd and 3rd-level IT support staff as the case be....Work on value-adding activities such as Knowledge base update and self-development. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements, and company policies ...