The manager will drive team performance, maintain sla compliance, and act as the primary escalation point for client interactions. ...ability to manage performance and coach team members. technical: familiarity with erp systems and query management tools. ...
Your mission will consist in : - ensure a good management of the various customer transactions - embody, promote and enhance the image, products and services of ...
As part of a young and dynamic team, your responsibilities will include: * ensuring efficient management of various customer transactions (inbound/outbound calls ...
Et diagnostics des systèmes d'archivage existants ; élaborer et mettre en œuvre la stratégie d'archivage hybride (physique et numérique) conforme aux exigences légales ...
Effective process of: -contract set up reflecting the correct and agreed contract attributes -proper customer identification -accurate billing activity -dispute management ...