Your main objective will be to deliver excellent service in all situations (questions, complaints, requests for advice and support; level 1 technical support)....As customer service is the backbone of the company, you will play a crucial and vital role in promoting the brand and its image through effective support and satisfaction of users and patients ...
Descriptif du poste The main responsibility of the Technical Support Agent is to give the customer all the support necessary to solve problems related to their Internet access, TV services....Act as technical support for users (Internet and TV customers) by: · Analyzing any issues raised by the customer. · Performing service configurations according to the orders. · Updating clients files. · Diagnosing malfunctions. · Resolving simple and recurring ...