Your main objective will be to deliver excellent service in all situations (questions, complaints, requests for advice and support; level 1 technical support)....As customer service is the backbone of the company, you will play a crucial and vital role in promoting the brand and its image through effective support and satisfaction of users and patients ...
Descriptif du poste Descriptif du posteContent moderators are responsible for the day-to-day management of internet content, ensuring a quality experience for millions of internet users....The work includes detecting and monitoring social media sites or applications for abusive, malicious, or inappropriate content that ensures safe experiences for users and communities ...
Reporting to the helpdesk team leader, your main tasks will include * Receiving and managing user requests * Monitoring and handling technical incidents * Complete incident diagnosis for an intervention * Incidents input * Handling recurring incidents * Quality ...
Reporting to the helpdesk team leader, your main tasks will be to - Receive and manage user requests - Follow-up and processing of technical incidents - Complete diagnosis of the incident with a view to intervention - Incident logging - Handling recurring incidents ...
You have a strong technical inclination to fulfill your roles. You're meticulous, curious, and adaptive, prepared to work across diverse frontend technologies (Bootstrap, Twig, React, Vue, Angular, etc.)....Responsive and proactive in addressing technical requests within stipulated timeframes. Familiar with templating logic. Have good knowledge of web development languages ...
Daily Activities: Provide hardware/software/network problem diagnosis/resolution via telephone for end users customers Route problems to internal support group Coordinate and manage relationships with vendors and work closely with support staff to obtain technical ...
Descriptif du poste The main responsibility of the Technical Support Agent is to give the customer all the support necessary to solve problems related to their Internet access, TV services....Act as technical support for users (Internet and TV customers) by: · Analyzing any issues raised by the customer. · Performing service configurations according to the orders. · Updating clients files. · Diagnosing malfunctions. · Resolving simple and recurring ...