interpersonal communication skills - Mastery of customer relationship management (CRM) techniques - Good interpersonal skills - Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs - A customer-oriented attitude (Smile ...
Handle Enchanted Escalations: In rare instances where a customer's experience may not meet their expectations, you'll work magic to de-escalate situations, find swift resolutions, and turn frowns into sparkling smiles ...
Show, if busy, a sign of welcome (Smile, Look, ....etc). Prepare welcome cards and keys for guests' arrival. Provide all necessary information to guests upon arrival and throughout their stay at the hotel. Register guests on the OPERA system ...
Descriptif du poste You have a perfect command of the French and English languages? As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and ...