Para nuestro desarrollo continuo, Foundever busca 2 Jefes de Equipo. Principales tareas y responsabilidades: - Gestionar el rendimiento de los agentes para garantizar el logro de las métricas, que incluyen; Promedio de resolución por... Secteur d'activité ...
SUMMARY OF RESPONSIBILITIES - Ensure that calls are handled professionally. Provide direction and guidance to guarantee the consistent achievement of key performance metrics. Achieve, measure, report, and communicate metric goal attainment... Secteur ...
SUMMARY OF RESPONSIBILITIES : Sitel Rabat is looking for an experienced Team Manager for a project involving a reputable enterprise. As a Team Manager, you role will be to: Ensure that calls are handled professionally. Provide direction and ...
Management and administration of the activity: -Monitor Key Performance Indicators. -Plan, organize and manage his/her team activity. -Determine individual goals of his/her team members. -Preserve and develop his/her level of knowledge on his/her ...
* Gestionar el rendimiento de los agentes para garantizar el logro de las métricas, que incluyen; Promedio de resolución por día, Calidad,retornos, infracciones inaceptables y Productividad * Garantizar la gestión del... Secteur d'activité : Centre ...
ABOUT THE JOB The Account Management team acts as the conduit between the client and Foundever, understanding the client strategy, ensuring account strategy and delivery. As the relationship owner and builder, the Account Management team retains, grows and ...
Collaborate with the upper management team to set quality benchmarks, Create standards in accordance with industry standards and customer expectations, Identify quality control processes to ensure criteria are met at all times, Execute tests ...
- Manage and motivate project teams... Secteur d'activité : Centre d'appel Fonction : Call Centers (métiers de) Expérience requise : De 1 à 3 ans Niveau d'étude demandé : Bac +3 Type de contrat proposé : CDI - Télétravail : Non ...
Key responsibilities : - Lead the planning, execution, and monitoring of all IT projects from initiation to closure - Develop and maintain detailed project plans, to both execute the project and monitor its progress. - Manage and motivate project teams... ...