guest expectations from arrival through to departure · Maintain effective communication with all related departments to ensure smooth service delivery · Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents ...
Description du poste PBX Agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments....Understand the telephone operator board or PBX switchboard operations. Knows what action to take when an emergency call is required ...