As the Client Success Manager (CSM) at Foundever® you will be responsible for the relationship with CX Analytics clients to ensure satisfaction and delivery of analytics solutions and services. You will play a vital role in understanding the client ...
- Participate in the development of quality strategy, and in the design and updating of procedures; - Monitor compliance of implemented processes. - Ensure the proper application of the Group's processes and best managerial practices, as well as the ...
Missions: The Workforce Account Manager oversees productivity by assessing, analyzing, and reporting employee's productivity at several levels. The mission is to determine the best way to utilize employees' productivity skills using......Secteur d'activité : Centre d'appel Fonction : Call Centers (métiers de) Expérience requise : De 5 à 10 ans Niveau d'étude demandé : Bac +3 Type de contrat proposé : CDI - Télétravail : Hybride ...
You have a perfect command of the French and English languages? As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; ...
ABOUT THE JOB The Account Management team acts as the conduit between the client and Foundever, understanding the client strategy, ensuring account strategy and delivery. As the relationship owner and builder, the Account Management team retains, grows and ...
Collaborate with the upper management team to set quality benchmarks, Create standards in accordance with industry standards and customer expectations, Identify quality control processes to ensure criteria are met at all times, Execute tests ...
ABOUT THE ROLE Responsible for following the Knowledge Management strategy and creating content within guidelines and operational standards according to the project needs. CHALLENGES * Make sure all content creation is aligned with the ...
ABOUT THE ROLE Responsible for setting strategy and executing all Knowledge Management processes, ensuring that the project shall be delivered within the agreed quality, as well as in accordance with deadlines and expectations. CHALLENGES * Manage ...
Your mission will consist in : - Ensure a good management of the various customer transactions - Embody, promote and enhance the image, products and services of the brand. - Know, master and communicate the procedures, the specific details of the ...
Key responsibilities : - Lead the planning, execution, and monitoring of all IT projects from initiation to closure - Develop and maintain detailed project plans, to both execute the project and monitor its progress. - Manage and motivate project teams ...