-Scheduling appointments for technical issues -Following procedures and protocols to assist customers as efficiently and effectively as possible and handling escalations of problems as needed....-Knowledge of Microsoft Office (must) -Excellent command of the Dutch language in word and writing -Basic English/French Avantages sociaux et autres WHAT YOU CAN EXPECT FROM US: -You will be working in a people-oriented and entrepreneurial organization ...
Descriptif du poste You have a perfect command of the French and English languages?...As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1) We are looking for you!! ...
* Technical issues diagnosis * Solving of simple and redundant problems * Working in full respect of the floor and internal project rules * Reaching your productivity and quality monthly targets * Analysing, identifying problems and taking right decisions * To ...
Support: As part of your role, you will have all the support from the XMA BPO team necessary for your success (onboarding director, sales directors, product specialists, program managers, technical analysts, service representatives, etc.)....Profil Recherché Experience in B2B is mandatory, Comfortable with web/social media research, Excellent command of the French language, Good command of the English language is an asset, Attention to detail, Punctual, Autonomy, Sense of responsibility, Team spirit ...
Descriptif du poste On behalf of one of our clients, we are looking for bilingual Helpdesk agents, speaking fluently in French and English with a significant experience....Reporting to the helpdesk team leader, your main tasks will include * Receiving and managing user requests * Monitoring and handling technical incidents * Complete incident diagnosis for an intervention * Incidents input * Handling recurring incidents * Quality ...
Descriptif du poste As part of its development, Outsourcia is recruiting bilingual French/English speaking Helpdesk Technicians for one of its clients Reporting to the helpdesk team leader, your main tasks will include * Receiving and managing user requests * Monitoring ...
Descriptif du poste The main responsibility of the Technical Support Agent is to give the customer all the support necessary to solve problems related to their Internet access, TV services....Act as technical support for users (Internet and TV customers) by: · Analyzing any issues raised by the customer. · Performing service configurations according to the orders. · Updating clients files. · Diagnosing malfunctions. · Resolving simple and recurring ...
As a Customer Care Agent, your primary responsibility will be to handle incoming calls and emails with the aim of delivering exceptional service in various scenarios, including addressing inquiries, resolving complaints, providing advice, and offering technical ...