With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications ...
The Network Admin plays a pivotal role in ensuring the seamless operation of our communication infrastructure....Providing KPI reports, Project updates, and Team performance reviews to senior management. Acting as Point of Escalation for the IT Team and responsible for the timely resolution of unresolved issues adhering to the organization's incident management process ...
Sous la responsabilité d'un manager vous aurez comme missions : * Prise en charge du support N1 - N2 en traitant les alertes de supervision, ainsi les sollicitations téléphoniques et ouverture via l'outil de ticket ING * Gestion des incidents utilisateurs, infrastructures ...