Missions : Prise d'appels support technique N1 (notamment pour SAP, Salesforce, Sage X3, Azure et Windows 10 et 11) Qualification des demandes depuis l'outil de ticketing Traitement des demandes d'incidents et/ou service de premier niveau, avec prise en main TeamViewer ...
THE POSITION Handle reservation enquiries received by any available medium Provide reservations and concierge services over phone and email to Aman portfolio of resorts Prepare statistical reports using system resources such as Opera, Salesforce and call management ...