- Excellent verbal communication skills for assisting users over the phone or via Chats. - Ability to write clear and precise responses in emails or support documents. - Ability to analyze a problem, identify underlying causes, and develop effective solutions ...
Complete diagnosis of the incident with a view to intervention - Incident logging - Handling recurring incidents - Quality of IT support service Profil Recherché - Perfect command of Hebrew AND English (processing in both languages at the same time) - Good technical skills ...