Guest Relations Manager will play a crucial role in ensuring the highest level of guestsatisfaction and experience. You will be responsible for managing all aspects of guestrelations, ensuring that guests receive exceptional service from arrival to ...
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event....Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly ...
Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests....Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual ...
This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons....CANDIDATE PROFILE Education and Experience Required: * 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality ...
POSITION OVERVIEW AMAN At Aman we are on a mission to create the world's ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests' perspectives and daily lives....; assuming full management duties in the absence of Food & Be verage Director Decision-making in li n e with service standards throughout each service period to ensure the best possible guest experience Maintain control of beverage cost Inventory of all F&B product ...
Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated. Maintain a smooth communication with the corresponding kitchen staff for a flawless service ...
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation ...
Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette ...
manual of the hotel * Achieve total guest satisfaction and organizational profitability through effective utilization of all resources * Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist ...