* Fluenty in both English and French. * Being familiar with computer handling as a main work tool. * Analytical and multi-tasking capability. - Good interpersonal skills with a spirit of challenge. - Great elocution, availability, courtesy and perseverance ...
* Technical issues diagnosis * Solving of simple and redundant problems * Working in full respect of the floor and internal project rules * Reaching your productivity and quality monthly targets * Analysing, identifying problems and taking right decisions * To ...
Descriptif du poste The main responsibility of the Technical Support Agent is to give the customer all the support necessary to solve problems related to their Internet access, TV services....Act as technical support for users (Internet and TV customers) by: · Analyzing any issues raised by the customer. · Performing service configurations according to the orders. · Updating clients files. · Diagnosing malfunctions. · Resolving simple and recurring ...